Magentoguys believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
When you buy our services, your purchase is covered by 100% guaranteed response within 24-48 hours. If you do not receive any response from the representatives of “Magentoguys”, you can request a refund for the order placed. Any email, phone call or chat communication made by the representatives of “Magentoguys” team is considered to be a response. If you do not receive response in 48 hours, we will cheerfully issue a full refund. We develop and sell websites and have thousands of satisfied customers worldwide, and our support is second to none. That is why we can afford to assure a response in 48 hours. To request a refund, simply contact us with your purchase details within 72 hours from the time of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve the quality of service. Refunds are not being provided for services delivered in partial or full. Refunds are being processed within 21 days period.